We accept order cancellation BEFORE the product is shipped or produced. If the order is cancelled you will get full refund.
We CANNOT cancel the order if the product is already shipped out.
If you reject to receive the package, you have to pay for the REAL freight fee.
Riolio is committed to providing you with quality products. If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
we support 14 days return without reason.
As long as the product remains as it was when you sent it, you can return it.
And you are supposed to bear the shipping cost of returning.
You can write your name, email and quantity of returning on the paper and put the paper into the package.
And after you return them, please tell us the tracking number so that we can know the package is returned by you.
- Please contact WhatsApp: +14844749447 to provide the issue, indicating your order number, the reason and the item(s) you would like to return, and the pictures of defective items if there has any. We will get back to you within 48 hours. Your patience will be highly appreciated.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing and ship them within 5 days. After the limit date, we might reject your request and won’t receive your package.
- Please put a note in the package and attach your order number, name, and contact number. We will check it after receiving this package.
- Most returns are processed within 5 business days after we receive your package. If you chose payment online when you placed an order, we will refund the amount to your bank card.
- For international orders, we don’t offer free return shipping.
- For international orders, the delivery expense are not refunded for returns based on preference.
- Any Riolio‘s product with a quality defect can be returned to us for a full refund.
- The following items cannot be returned or exchanged: lingerie & sleepwear, swimwear, baby supplies, and accessories (except scarves, bags, and blankets).
- The items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
- We do not accept returned items that were sent back by you directly without checking with Customer Service first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us.
- We do not refund under the following circumstances:
The recipient cannot be contacted or the recipient’s address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company.
Please do fill in the right address, phone number, and postcode when place an order. When the logistics company delivers, please make sure your phone is contactable.
If you want to return the items to the nearest return address, please contact Customer Service WhatsApp: +14844749447 to provide your issues, your order number, the reason, and the item(s) you would like to return. Our customer service representative will reply to you within 48 hours.