1. When order will be shipped? You can receive your package within 2 weeks after you place the order. 2. Where do you ship from? We ship from Hong Kong and you can receive your package within 2 weeks. 3. Which logistic company do you cooperate with? We use Fedex for shipping and it is faster than other shipping company already. 4. What's shipping cost? The shipping cost depends on the weight of your package and you can check it when you check out your cart. The average shipping cost will be low if you buy more. 5. Do you have catelogue? Our price on the website is wholesale price already, you can check it on our website. 6. Do you offer dropshipping? We offer dropshipping. You can place the order on our website and write your customer’s address. We can ship your order to them directly. Our package will not show our company name. 7. What's your MOQ? We do not have MOQ, you can place the order as you need. You can get 80USD off if you order over 500USD. 8. How to order from you? You can place the order directly on our website. You do not need to offer any documents. You can create the account with your email. 9. Do you offer custom clothes? We offer customized clothing. You can send us your design and other requirements. We will offer you the price after we get all information we need. The MOQ for customized clothing is 150 pieces for one style and one color. We can do 5 different size for you. 10. Do you offer customized label/tag/bag? We offer customized label and tag. You can send us your order number and your band name/logo. We will create the label and tag for you. This is the link and you can take a look. Search - riolio 11. How can I become VIP? You can be our VIP when you spent over $10000 on Rioliowholesale. And you can get FREE customized label for your future orders when you reach this standard.
1. How can I edit my order? If your order is not shipped, you can send us your order number and edit infomation to us, such as the right address, the color and size change. Our CS team will edit it for you. 2. Is my order shipped? You can contact our CS team and send us your order number. We will check it for you. In most case, you can receive an email with tracking number. 3. Where is my order? If tracking info has not been updated for 7 days, pls send us your order number or tracking number, we will check it with logistics company. 4. Receive defective items or missing item. Pls check our Return & Refund policy and contact our CS team. We will solve this for you.